lodi291 Privacy Policy

lodi291 is an online gaming platform operated for the benefit of players in the Philippines. The lodi291 platform offers a range of online casino games including live dealer games, slots, fishing games, bingo, and card games, accessible at https://lodi291.app.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), lodi291 acts as the Personal Information Controller in respect of the personal data it collects from players and platform visitors. This means lodi291 determines the purposes and means by which your personal data is processed.

If you have any questions about how lodi291 handles your personal data, you may contact the lodi291 Data Privacy team at the contact details provided in Section 12 of this Policy.

lodi291 collects personal data from you in the following ways: directly when you register or interact with the platform, automatically when you use the platform, and from third parties such as payment processors and identity verification services.

The categories of personal data lodi291 may collect include:

lodi291 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.

lodi291 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your lodi291 player account, including verifying your identity and age eligibility.
• Service Delivery: To provide access to lodi291 games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to credit bonuses and promotions to your account.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat or email.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities on the lodi291 platform.
• Legal and Regulatory Compliance: To comply with obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulatory directives, and the Data Privacy Act of 2012.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit requests.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the performance and features of the lodi291 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where lodi291 has a legitimate interest in doing so. You may opt out of marketing communications at any time.

lodi291 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

lodi291 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and lodi291 — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and PAGCOR regulatory reporting.
• Legitimate Interests: lodi291 processes certain data based on its legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your privacy rights.
• Consent: Where lodi291 relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

If you wish to understand the specific legal basis applied to any particular processing activity, please contact the lodi291 Data Privacy team using the details in Section 12.

lodi291 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. lodi291 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC (Know Your Customer) and age verification services used to confirm your identity and eligibility to use the lodi291 platform.
• IT and Platform Service Providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on lodi291's behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory directive.
• Professional Advisers: Lawyers, auditors, and accountants who require access to data in the course of providing professional services to lodi291, subject to confidentiality obligations.

All third parties with whom lodi291 shares personal data are required to handle that data in accordance with applicable privacy law and lodi291's data protection standards. lodi291 does not permit third-party service providers to use your personal data for their own purposes beyond the scope of the services they provide to lodi291.

lodi291 uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file placed on your device when you visit the lodi291 website. Cookies allow lodi291 to recognise your device, maintain your session, and remember your preferences.

lodi291 uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the lodi291 platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymised data about how players use the lodi291 platform, such as which pages are visited most frequently and whether error messages are received. This data helps lodi291 improve platform performance.
• Functionality Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to understand aggregate usage patterns on the lodi291 platform. Analytics data is processed in anonymised or pseudonymised form and is not used to identify individual players.

lodi291 does not use cookies to track your browsing activity across unrelated third-party websites. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the lodi291 platform.

lodi291 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your lodi291 account and for a period of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming History: Retained for three (3) years from the date of each gaming session, or longer where required for dispute resolution or regulatory purposes.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

When personal data is no longer required, lodi291 will securely delete or anonymise it in accordance with its data disposal procedures. Where anonymisation is not technically feasible, lodi291 will ensure the data is securely archived and access-restricted.

lodi291 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the lodi291 platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial identifiers.
• Role-based access controls ensuring that lodi291 staff can only access personal data necessary for their specific job functions.
• Regular security audits, vulnerability assessments, and penetration testing of the lodi291 platform and infrastructure.
• Two-factor authentication (2FA) available to all lodi291 players to protect account access.
• Incident response procedures to detect, contain, and notify affected players and the National Privacy Commission (NPC) of any personal data breach within the timeframes required by law.

While lodi291 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your lodi291 login credentials and for notifying lodi291 immediately if you suspect unauthorised access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by lodi291:

• Right to be Informed: The right to be told what personal data lodi291 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data lodi291 holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by lodi291.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lodi291's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where lodi291 relies on legitimate interests as the legal basis for processing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe lodi291 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact the lodi291 Data Privacy team using the details in Section 12. lodi291 will respond to all verified requests within thirty (30) days. lodi291 may request proof of identity before processing your request to protect against unauthorised access to your data.

The lodi291 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. lodi291 does not knowingly collect personal data from individuals under the age of 21.

If lodi291 becomes aware that personal data has been collected from a person under the age of 21, lodi291 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the lodi291 platform, please contact lodi291 support immediately so that appropriate action can be taken.

lodi291 employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Accounts that cannot satisfy the age verification requirement will be suspended pending resolution.

lodi291 may update this Privacy Policy from time to time to reflect changes in its data processing practices, applicable law, or regulatory requirements. The date of the most recent update is displayed at the top of this Policy.

Where changes to this Policy are material — meaning they significantly affect your privacy rights or how lodi291 uses your personal data — lodi291 will notify you by email to your registered address or by a prominent notice on the lodi291 platform prior to the changes taking effect.

Your continued use of the lodi291 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should cease using the lodi291 platform and may request account closure in accordance with the Terms & Conditions.

lodi291 encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.

If you have any questions, concerns, or requests relating to this Privacy Policy or lodi291's handling of your personal data, please contact the lodi291 Data Privacy team. Our support agents are available 24 hours a day, 7 days a week, and are happy to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

You may reach us via the live chat feature on the lodi291 platform, or by writing to us at the following address (plain text — not a clickable link):

If you are not satisfied with lodi291's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.